Tech Support Hardware, Software, Active Directory Operating System Windows 7, XP, Vista, Mac OS & DOS. Office Application Outlook, Word, Excel, PowerPoint, Publisher, Project, Visio & LotusNotes. Web site administration tool html, FrontPage Backup administration & Antivirus Symantec, Kaspersky Domain Name Management godaddy.com, networksolutions.com Centralized Support Ticket System Assyst Enterprise by Axios Systems Tool for Photography Adobe LightRoom Social Media Facebook, Twitter, Google+ Blogging Blogger, Wordpress Virtual Networking/Technical Environment VNC, GoToMyPc, LogMeIn, TeamViewer, Terminal Server, VPN, Citrix Server, ShowMyPC Network Infrastructure DNS, DHCP, WSUS, SMS/SCCM
• Ability to perform preventive maintenance on computer hardware and software.
• Ability to communicate technical guidance and instruction to users on the use of PC and/or server applications and systems.
• Ability to determine computer problems and to coordinate hardware and/or software solutions.
• Knowledge of availability in computing and/or network hardware and peripheral equipment.
• Knowledge of current technological developments/trends in area of expertise.
• Ability to analyze and resolve computer problems and to coordinate hardware and/or software solutions.
• Interaction, training, and communication with end users.
• Documentation and tracking of user information; in-depth analysis and resolution of moderately complex computer problems.
• Strong knowledge of Microsoft Windows Operating Systems, Office Applications and PC hardware.
• Fluent in English, written and oral.